FAQ

EARRING MATERIALS

Five Feathers Studio earrings are always made with quality sourced materials. Hand-stitched from Japanese precision cylinder beads, nylon thread, and sterling silver ear wires unless otherwise stated. Gold plated findings or kidney wires are available upon request. 

CARE INSTRUCTIONS

To keep you earrings in tip top shape for a long time, store them laying flat in a cool dry place. Many customers like to use the padded box that earrings are shipped in! 

REPLACEMENTS / DAMAGE

Life happens, earrings get lost or damaged. Please contact me via email fivefeathersstudio@yahoo.com or social media and I would be happy to replace the lost or damaged earring at 50% of the regular cost. 

RETURNS

Returns are not accepted unless the order was damaged during shipping. If you are not happy with our purchase please reach out to me directly so we can come up with a solution together! 

LOST OR STOLEN PACKAGES

Five Feathers Studio is not responsible for packages after the order has been fulfilled and shipped. You will receive a shipping confirmation and tracking number when your package is on its way! Please double check your shipping information before check out.